Salesforce.com is the leader in crm software and have been for more than 15 years. Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Marketing Cloud are their primary CRM Software products. Each of those products is for a different segment of your business, allowing them to maximize revenue per customer. Many competing CRM solutions have a "All-in-One CRM" model, where all segments are combined as one product. Salesforce does not do...
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| Free Trial | Yes |
| Starting Price | $25.00 |
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Nimble is a marketing software tool, built to help you engage with your customers online and in social networks. It is far from a full crm software like Salesforce CRM
Nimble has some nice marketing based features, but mostly what seperates them from competitors are the tight integrations they have built with many of the widely used social media platforms. You ...
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| Free Trial | Yes |
| Starting Price | $15.00 |
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OnContact CRM offers a feature packed customer relationship management solution that is geared toward mid market businesses. OnContact is both available as an on-premise or cloud solution, which is somewhat of a competitive advantage over much of the industry. The solution also includes a mobile application for sales people who need to use when on the road.
Some of the features that are included with OnContact CRM are Sales Automatio...
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| Free Trial | Yes |
| Starting Price | $50.00 |
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Act! is an on-premise crm software solution, one of the original customer relationship management systems to go to market. Act! is used for customer management, opportunity management, and activity tracking. Pricing is somewhat simple, you can get started for a flat rate of $25.00 per month per user (billed annually).
During our research for this review, we tried Act! and a big downside of this software is the limited data management...
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| Free Trial | No |
| Starting Price | $199.00 |
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Hubspot CRM is one of three products built by Hubspot.com, the other products are Hubspot Marketing and Hubspot Sales. All Hubspot products are web based i.e. cloud based as opposed to on-premise. Hubspot CRM is free CRM Software, unlike Hubspot's other products which are priced on the high end of the market. According to their website Hubspot
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| Free Trial | Yes |
| Starting Price | $100.00 |
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Bullhorn CRM launched their first crm product in 2009, they have since released a number of other crm related offerings including applicant tracking software, back office software, business intelligence software, their trademark crm software, onboarding software, relationship intelligence software, and vms integration software. All Bullhorn CRM software products are deployed in the cloud. This information in this review is only related to thei...
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| Free Trial | No |
| Starting Price | $99.00 |
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SAP CRM is the customer relationship management solution offered by SAP Software Solutions, the international software conglomerate. SAP is a leader in the software industry, with more than 26 software products that are sold across the globe. Many of the US Government systems are SAP implementations.
SAP CRM is a traditional CRM Software product that is used heavily across the Aerospace and Defense industries. Some of the features in...
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| Free Trial | Yes |
| Starting Price | Quote-Based |
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Velocify offers four products Velocify Pulse, Velocify Lead Manager, Velocify LoanEngage, and Velocify Dial-IQ. All of which are built on top of Salesforce, and are customized for specific purposes. Velocify is not a proprietary crm solution, built from the ground up like many of the other products you'll find on CRM Directory. Instead you're buying Salesforce through a thirdy party consultant.
Velocify LeadManager is your ...
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| Free Trial | Yes |
| Starting Price | $24.99 |
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Sugarcrm is a traditional customer relationship management platforms on the market, and have been in business since 2004. According to their website they have 50,000 users, Sugar's product base consists of three different editions for their sales Cloud version, customer service version, and marketing version. They also offer a mobile app for both Android and OSX operating systems. The customer base Sugar has accumulated is impressive, wit...
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| Free Trial | Yes |
| Starting Price | $45.00 |
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Snapforce CRM is an all in one customer relationship management software, built with small and medium size business in mind. Snapforce includes features ranging from all ends of the crm spectrum e.g. Sales Automation, Customer Service, Marketing Automation, Marketing Management, Reports and Analytics, Call Center, Inbox Management. Some of the more advanced features that you will not see at other CRM's include Snapforce Mailbox which is a...
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| Free Trial | Yes |
| Starting Price | $10.00 |
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Less Annoying CRM is a simple CRM that is marketed for small businesses and owner operators. This product has been put together using the wordpress content management system, which poses the question if it is fair they market it as a CRM Software. It would be more accurate if they were to inform potential customers their product is a "Dynamic Website to store customer information". It is important to point out if you're looking f...
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| Free Trial | Yes |
| Starting Price | $10.00 |
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Base CRM is an all-in-one sales platform, and according to their website has next Generation CRM features for leading sales teams. They offer a free trial, and the option to have a demonstration is offered on the homepage of their website.
Base offers six different products; 3 of which are for sales, two of their products are "paid" training and support packages, and lastly is a reporting product. In a nutshell, this software model t...
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| Free Trial | Yes |
| Starting Price | $25.00 |
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AmoCRM is sales oriented crm software product, with a sole focus to help sales teams reduce the amount of leads that fall through the cracks. This product is not a broad based crm software like some of the competing solutions, but instead have focused their target market on sales people. An average sales person may find this CRM satisfactory, as it does offer standard reports, pipeline management, and statistical widgets that at first gl...
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| Free Trial | Yes |
| Starting Price | $25.00 |
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Microsoft Dynamics CRM is a product all on it's own. It is hard to compare Dynamics against the other CRM Software Solutions out their because it is so intertwined in the Microsoft family of products that it isn't a normal "Stand Alone CRM" like so many of the solutions we analyze on CRMDirectory.
Dynamics CRM was only officially launched into the market in 2016, and quickly grew to be one of the leading customer relationsh...
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| Free Trial | No |
| Starting Price | $65.00 |
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Pipedrive CRM is a sales management app geared toward the individual salesman and small sales teams. Pipedrive's feature set includes client and deal management, pipeline forecasting, activity tracking, and integrations with Google apps.Pipedrive's key concept is simplicity according to their website they try to build their CRM product as simple and basic as possible. The reason for that is because when a product is simple it's much...
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| Free Trial | Yes |
| Starting Price | $12.00 |
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A service management system created with an emphasis on user experience, Remedyforce provides an IT and business service management system. This system can be used via any mobile device, including iPad, tablet, and more. Remedyforce provides a service desk system so that users can manage issues and requests for service, while tracking data and presenting it with interactive reports. The system includes over 90 available reports and KPIs.
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| Starting Price | Quote-Based |
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Infusionsoft is a marketing based CRM software product, it is built and designed for small and medium size business. More than 125,000 users are active on this platform (according to the company's website). Infusionsoft is built for helping you manage and even automate your marketing campaigns. Since marketing ties into sales, Infusionsoft also incorporates sales features into their software, but specifically for when marketing and sales ...
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| Free Trial | Yes |
| Starting Price | $199.00 |
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Zoho CRM is owned by Zoho Inc, a privately held software conglomerate based in India. They have an office in silicon valley, California. Zoho CRM is priced across the spectrum starting at $0.00 for their Free Edition, all the way up to $100.00 per user per month for their Ultimate Edition. They focus on attracting small businesses and owner operators, spending the majority of their operating cash flow on research and development unlike most co...
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| Free Trial | Yes |
| Starting Price | $12.00 |
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Pipeliner CRM is a sales tool that is designed for sales teams. With a focus on visualization and not traditional database look and feel. Your sales people may feel this product is convenient to get used to, as their is not much for the sales person to do, with the exception of logging activity. The tool also has many options for the sales manager, to help their salespeople along the closing process.
There are not any "eye-popping" f...
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| Starting Price | $55.00 |
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CRM Software Directory
This CRM software directory includes the top crm providers on the market. The goal is to deliver crm buyers a list of the best crm software solutions available.
How do we generate the list? Our team has conducted extensive research into the crm software market, spending more than two months vetting crm companies. This research includes live demonstrations, registering free trials of each (and in some cases buying paid versions) of the software. The goal of the research was to use each of the most popular crm software products, and use them each in the same way real users do. By documenting this authentic crm software experience, and now presenting the findings for the public to utilize in a free and open way, it is our hope this can be a positive contribution to the industry overall.
By no means is this research the last word when it comes to crm software reviews, and we strongly urge you to do your own research. Hopefully this list can serve as a starting block. We recommend narrowing the list down to your favorite three or four, then continuing your own research into them before ultimately making a final decision on which crm software you move forward with.
Contenders
High Performers
Niche
Leaders