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SugarCRM

SugarCRM

Verified

Sugarcrm is a traditional customer relationship management platforms on the market, and have been in business since 2004. According to their website they have 50,000 users, Sugar's product base consists of three different editions for their sales Cloud version, customer service version, and marketing version. They also offer a mobile app for both Android and OSX operating systems. The customer base Sugar has accumulated is impressive, with businesses ranging from IBM, Audi, T-Mobile, Reebok, all the way to Live Nation.

The company is headquartered in Cupertino California with global offices in New York City London Munich Mexico City and Hong Kong. They've been awarded CRM product of the year in 2016, and business Choice Awards CRM 2015. The leadership of Sugar CRM also is impressive; Larry Auguston who is the chief executive officer (CEO) who was also involved in the Linux operating system open source development lab and the free standards group.

Some of the features of sugarcrm range from activity strings social networking functionality advanced search filters and tagging email and calendar they also have Google Apps integration sugar is a more expensive product only offering annual billing not month-to-month options and their pricing starts at $45 up to $150 per month per user and again that's billed annually.

If you're looking for a consistent solution, and peace of mind that the company behind the software will be around in five to ten years, this is a good option. If you're looking for the highest quality product at a low to fair price this is not the best option, you'll find much better alternatives than SugarCRM.


Cloud Deployment: Yes
On-Premise Deployment: No
Website: http://www.sugarcrm.com

CRM Features


Analytics
  • Custom Dashboards
  • Custom Reports
  • Schedule Reports
  • Standard Dashboards
  • Standard Reports
Customization
  • Custom Buttons
  • Custom Fields
  • Custom Links
  • Custom Modules
  • Page Layout
  • Rename Tabs
  • Schedule Fields
Documents
  • File Management
  • File Sharing
  • Folder Sharing
  • Nestable Folders
Inventory
  • Invoices
  • Products
  • Purchase Orders
  • Quotes
  • Sales Orders
Marketing
  • Auto Responders
  • Campaign Management
  • Email Opt-Out
  • Email Templates
  • Mass Email
Sales
  • Accounts
  • Activity Tracking
  • Calendar
  • Contacts
  • CRM Views
  • Forecasting
  • Leads
  • Opportunities
  • Scripts
Support
  • Cases
  • Client Portal
  • Email-to-Case
  • Solutions
  • Surveys
Telephony
  • Auto Attendant
  • Call Queues
  • Call Recording
  • Click to Dial
  • Inbound Calling
  • IVR
  • Outbound Calling
  • Virtual Phone System
  • Voicemail
  • Voicemail-to-Email
Web Forms
  • Accounts
  • Auto Responder
  • Cases
  • Contacts
  • Leads
  • Notify Owner
Workflow
  • Alerts
  • Approval Process
  • Assignment Rules
  • Case Escalation Rules
  • Convert
  • Field Updates
  • Rules
  • Tasks
  • Time Based Actions
  • Webhooks

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