A service management system created with an emphasis on user experience, Remedyforce provides an IT and business service management system. This system can be used via any mobile device, including iPad, tablet, and more. Remedyforce provides a service desk system so that users can manage issues and requests for service, while tracking data and presenting it with interactive reports. The system includes over 90 available reports and KPIs.
User experience is customized to each role, so that it provides the key information needed for each position. This way, employees only have access to the most relevant information. Remedyforce also contains a social structure, so that users can like, comment, and share different pieces of information, including reports and data.
Since Remedyforce sits on the Salesforce.com platform, it integrates with many other business applications, and includes open APIs that lead to nearly unlimited integration. The system can also scale to work with small businesses, as well as enterprise-level companies, providing a custom fit for each.
Cloud Deployment: Yes
On-Premise Deployment: No