Hubspot CRM

Hubspot CRM is one of three products built by Hubspot.com, the other products are Hubspot Marketing and Hubspot Sales. All Hubspot products are web based i.e. cloud based as opposed to on-premise. Hubspot CRM is free CRM Software, unlike Hubspot's other products which are priced on the high end of the market. According to their website Hubspot CRM is able to organize and help your sales people nurture their leads and customer interactions.

Some of the features included in Hubspot CRM are sales forecasting, activity tracking, create email templates, manage your customers and contacts. With Hubspot CRM being free it is not surprising that the feature set is somewhat limited, and the product being a little buggy.

There are many features available but overall I found the product difficult to get my hands around. Many of the terminology they use is different than the rest of the CRM products out there. There documentation area is bloated with non-relevant information, it took me paragraphs of reading to get to a simple answer (I found this quite frustrating).

The free version of CRM is good, but only includes basic features, you will get Contacts, Leads, Accounts, Notes, Tasks, etc., but the CRM features I was looking for such as Forecasting and Custom Reporting were not available until I upgraded my subscription (which is expected, and does not bother me).

If you are looking for a CRM Software that can do basic customer relationship management at little to no cost this is a good option. This product does lack advanced CRM functionality without upgrading. Additionally I would not recommend this product to a CRM novice, in my opinion you would need a CRM Administrator who is capable and well versed in deploying difficult software solutions. You will need to spend a lot of time training your team on using the product as it is not the most intuitive CRM I have used.