Fresh Service

Designed to simplify enterprise IT operations, Freshservice is a complete Service Desk, packed with powerful automation features that suits every organization's IT needs. Unlike the traditional bulky IT Help Desk solutions, Freshservice is 100% SaaS-based, making it flexible & easy-to-use without having to worry about data security or manning software upgrades and maintenance.

Freshservice comes with an array of useful features including a robust ticketing system, self-service portal and knowledge-base, in addition to it's ITIL-ready components viz., Asset Management, Incident Management, Problem Management, Change Management & Release Management.

The Asset Management component helps organizations exercise full control over their IT assets; software/hardware assets can be added, tagged, tracked and delinked, all from one place. The asset discovery probe & location tracker give the 'what's where' of every asset within a company's network, thereby enabling informed decisions.

In addition to the usual ITIL-ready features, Freshservice also has its acclaimed gamification module, the Arcade. IT agents can score points and spice up their otherwise mundane IT chores, improving productivity and efficiency. The mobile-ready experience allows them to provide exceptional IT service anytime from anywhere.

With competitive pricing and multiple options to choose from, enterprises have the flexibility to go with the plan that best suits their current needs. We recommend Freshservice for IT departments seeking a powerful, web-based Help Desk and IT Asset Management solution.